Families are in control of the selection process. They decide which providers they would like to meet, which they would like to use, and when they will actually use the service. The Respite Program does not provide oversight or supervision to providers, but is available to answer questions about the program.
It is important that you keep the Respite Program informed of your availability so that information on the Certified Provider Register given to families and case managers is current.
Respite providers should use the following steps when receiving a call from a family requesting respite services.
Step One: Phone Interview
When you receive a phone call from a new family, have some questions ready to ask them, such as:
- What times and days do you need respite?
- Where do you live?
- Tell me about your child's diagnosis and behavior.
The parent or caregiver is likely to have many questions for you as well. Tell the parent or caregiver about your background in working with children with special needs. If you are not a good match for the family, simply say "I'm sorry, I'm not available." Remember, it is expected that you will always return telephone calls promptly and keep your commitments to children and families.
Step Two: Meet
If the family's needs match your availability, schedule a first meeting. Have questions that are important to you ready to ask, such as:
- Tell me more about your child's routine.
- Does your child have any allergies?
- What should I do in case of an emergency?
- What does your child like to do?
Step Three: Schedule the First Respite
Schedule a time for the respite provider to care for the child for the first time. You may want to spend time with the child while the parent or caregiver supervises. Or you may have the parent or caregiver go on a short outing, such as to the grocery store, so that you and the child can get to know each other.
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